{"id":55761,"date":"2022-03-17T12:31:58","date_gmt":"2022-03-17T11:31:58","guid":{"rendered":"https:\/\/www.dynseo.com\/?page_id=55761"},"modified":"2026-01-27T23:08:57","modified_gmt":"2026-01-27T22:08:57","slug":"faq-coco-en","status":"publish","type":"page","link":"https:\/\/www.dynseo.com\/en\/faq-coco-en\/","title":{"rendered":"FAQ COCO THINKS and COCO MOVES"},"content":{"rendered":"

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FREQUENTLY ASKED QUESTIONS<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.dynseo.com\/wp-content\/uploads\/2022\/08\/home-cocothinks-educationalgames-children-coco-app-tablet.png” alt=”home-cocothinks-educationalgames-children-coco-app-tablet” title_text=”home-cocothinks-educationalgames-children-coco-app-tablet” align=”center” _builder_version=”4.18.0″ _module_preset=”default” width=”60%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Montserrat||||||||” header_2_font=”Montserrat||||||||” header_2_text_color=”#000000″ custom_padding=”40px||||false|false” global_colors_info=”{}”]<\/p>\n

Find out everything about the educational program COCO THINKS and COCO MOVES\u00a0<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”off|phone” disabled_on=”on|on|off” _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” custom_margin=”||||false|false” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text content_tablet=”” content_phone=”” content_last_edited=”on|desktop” _builder_version=”4.16″ text_font=”Montserrat||||||||” custom_padding=”||3px|||” global_colors_info=”{}”]<\/p>\n

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ANY QUESTIONS?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Can I try it before subscribing?” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”25px” _builder_version=”4.19.5″ _module_preset=”default” title_text_color=”#083fa0″ title_level=”h4″ title_font=”Montserrat||||||||” title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ border_style_all=”none” box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]<\/p>\n

Of course! You can try the app for free for a week. You just have to download the Coco app on your smartphone or tablet, on both Android and Apple devices. After a week, the app is automatically blocked and will offer you to subscribe.\u00a0 Click here to see the different subscription plans for our educational program, Coco<\/a>.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are you there if I need any help? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”25px” _builder_version=”4.19.5″ _module_preset=”default” title_text_color=”#083fa0″ title_level=”h4″ title_font=”Montserrat||||||||” title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ border_style_all=”none” box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]<\/p>\n

Always! Our customer service is here to help you. You can send us an email at coco@dynseo.com, and if you need technical assistance you can schedule a meeting<\/a> with us and we will call you!<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Is my personal data safe? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”25px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_level=”h4″ title_font=”Montserrat||||||||” title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ border_style_all=”none” box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]Yes, yes and yes! It is very important to us. We keep everything very safe. Your data remains with us and will never be sold or given to anybody. We use, anonymously, game scores for each game to adapt their levels of difficulty and create stimulating educational games!
\n[\/et_pb_toggle][et_pb_toggle title=”I am afraid my child will spend too much on his tablet, what can I do? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”25px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_level=”h4″ title_font=”Montserrat||||||||” title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ border_style_all=”none” box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]You read our minds! It is exactly why we developed the “Coco’s sport break” feature. After 15 minutes of game time, Coco will urge your child to take a break from screens and do different physical exercises with Coco.<\/p>\n

You will see, he will forget all about the screen and do some sport, unwind before getting back to Coco’s educational games.<\/p>\n

On the “Coco moves” mode, you can hide games that would put your child in difficulty, by pressing the game icon for a long time.
\n[\/et_pb_toggle][et_pb_toggle title=”How many profiles can I create? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”25px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_level=”h4″ title_font=”Montserrat||||||||” title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ border_style_all=”none” box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]If you have 2 or more children, you can create up to 3 profiles but you can also use this opportunity to make them discover our 2-player games!<\/p>\n

If you want to create more profiles, fill out this request form<\/a> to know more about our offers for professional use such as institutions.
\n[\/et_pb_toggle][et_pb_toggle title=”Can we play offline? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”25px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_level=”h4″ title_font=”Montserrat||||||||” title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ border_style_all=”none” box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]Of course, you can play with all the Coco games without Internet. It’s realy practical whenever you are travelling.<\/p>\n

You only need Internet to update the app and discover new games and features!
\n[\/et_pb_toggle][et_pb_toggle title=”Is the COCO THINKS and COCO MOVES program adapted for special needs children? ” open_toggle_text_color=”#000000″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”25px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”25px” _builder_version=”4.19.5″ _module_preset=”default” title_text_color=”#083fa0″ title_level=”h4″ title_font=”Montserrat||||||||” title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ border_style_all=”none” box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]<\/p>\n

Yes again! Coco is perfectly adapted for special need children. We follow everyday children with autism, children with learning or developmental disorder such as dyslexia, dysphasia, dyspraxia or with other cognitive disorder.<\/p>\n

Each game has 3 levels of difficulty to allow the children to progress at their own pace.<\/p>\n

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