{"id":55763,"date":"2022-03-17T12:29:26","date_gmt":"2022-03-17T11:29:26","guid":{"rendered":"https:\/\/www.dynseo.com\/?page_id=55763"},"modified":"2026-01-27T23:08:57","modified_gmt":"2026-01-27T22:08:57","slug":"faq-scarlett","status":"publish","type":"page","link":"https:\/\/www.dynseo.com\/en\/faq-scarlett\/","title":{"rendered":"FAQ Scarlett"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” background_image=”https:\/\/www.dynseo.com\/wp-content\/uploads\/2022\/03\/faq_header_questions.png” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” header_text_color=”#5268c9″ header_font_size=”45px” custom_padding=”80px||||false|false” global_colors_info=”{}”]<\/p>\n

FREQUENTLY ASKED QUESTIONS<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.dynseo.com\/wp-content\/uploads\/2017\/05\/Scarlett.png” title_text=”Scarlett” align=”center” _builder_version=”4.16″ _module_preset=”default” width=”60%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” text_font=”Montserrat||||||||” header_2_font=”Montserrat||||||||” header_2_text_color=”#000000″ header_2_font_size=”25px” custom_padding=”40px||||false|false” header_2_text_shadow_style=”preset3″ global_colors_info=”{}”]<\/p>\n

Find out everything about our brain training program, SCARLETT<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” background_enable_color=”off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on” da_disable_devices=”off|off|off”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” header_2_font=”Montserrat|700|||||||” header_2_text_align=”center” global_colors_info=”{}”]<\/p>\n

ANY QUESTIONS?<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Can I try it before subscribing?” open_toggle_text_color=”#083fa0″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_font=”Montserrat||||||||” title_font_size=”15px” closed_title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]Of course! You can try the app for free for a week. You just have to download the Scarlett app on your smartphone or tablet, on both Android and Apple devices.<\/p>\n

After a week, the app is automatically blocked and will offer you to subscribe<\/a>.
\n[\/et_pb_toggle][et_pb_toggle title=”Can we play offline? ” open_toggle_text_color=”#083fa0″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_font=”Montserrat||||||||” title_font_size=”15px” closed_title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]Of course, you can play with all the Scarlett games without Internet.<\/p>\n

You only need Internet to update the app and discover new games and features!
\n[\/et_pb_toggle][et_pb_toggle title=”Are you there if I need any help? ” open_toggle_text_color=”#083fa0″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_font=”Montserrat||||||||” title_font_size=”15px” closed_title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]Always! Our customer service is here to help you. You can send us an email at\u00a0coco@dynseo.com, and if you need technical assistance you can\u00a0schedule a meeting<\/a>\u00a0with us and we will call you!
\n[\/et_pb_toggle][et_pb_toggle title=”Is my personal data safe? ” open_toggle_text_color=”#083fa0″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_font=”Montserrat||||||||” title_font_size=”15px” closed_title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]Yes, it is very important to us. We keep everything very safe. Your data remains with us and is only used internally. You can read here<\/a> our Terms of Use. We use, anonymously, game scores for each game to adapt their levels of difficulty and create stimulating games.
\n[\/et_pb_toggle][et_pb_toggle title=”How many profiles can I create? ” open_toggle_text_color=”#083fa0″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_font=”Montserrat||||||||” title_font_size=”15px” closed_title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]If you have 2 or more people want to use the games, you can create up to 3 profiles but you can also use this opportunity to discover our 2-player games!<\/p>\n

If you want to create more profiles,\u00a0fill out this request form<\/a> to know more about our offers for professional use such as institutions, for an unlimited amount of profile creation.
\n[\/et_pb_toggle][et_pb_toggle title=”Are the games adapted for seniors with cognitive disorders or suffering from Alzheimer’s disease?” open_toggle_text_color=”#083fa0″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#526fa1″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#526fa1″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.16″ _module_preset=”default” title_text_color=”#083fa0″ title_font=”Montserrat||||||||” title_font_size=”15px” closed_title_font_size=”15px” body_font=”Montserrat||||||||” body_text_color=”#000000″ border_width_all=”0px” border_color_all=”#526fa1″ box_shadow_style=”preset7″ box_shadow_color=”#526fa1″ global_colors_info=”{}”]Yes of course! The Scarlett program is especially adapted for seniors who need special care. We follow everyday people suffering from cognitive disorders, Alzheimer’s, Parkinson’s, dementia and autism.<\/p>\n

Each game has 3 levels of difficulty, and the first level is really easy. Moreover, our team is always here to help with adapting your training as much as possible!
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