{"id":465750,"date":"2025-12-31T13:45:26","date_gmt":"2025-12-31T12:45:26","guid":{"rendered":"https:\/\/www.dynseo.com\/communication-with-a-person-with-alzheimers-calming-phrases-vs-those-that-agitate\/"},"modified":"2026-01-05T22:39:48","modified_gmt":"2026-01-05T21:39:48","slug":"communication-with-a-person-with-alzheimers-calming-phrases-vs-those-that-agitate","status":"publish","type":"post","link":"https:\/\/www.dynseo.com\/en\/communication-with-a-person-with-alzheimers-calming-phrases-vs-those-that-agitate\/","title":{"rendered":"Communication with a person with Alzheimer&#8217;s: calming phrases vs those that agitate"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Article HTML&#8221; _builder_version=&#8221;4.16&#8243;][et_pb_row admin_label=&#8221;Contenu&#8221; _builder_version=&#8221;4.16&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243;][et_pb_code admin_label=&#8221;HTML import\u00e9&#8221; 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h4{font-family:'Montserrat',sans-serif;color:#1a1a2e;margin-bottom:10px;font-size:1.1rem;font-weight:600}\n.dynseo-feature-card p{font-size:.95rem;color:#64748b;margin:0}\n.dynseo-highlight-box{background:linear-gradient(135deg,#fef3c7 0%,#fde68a 100%);border:2px solid #ffeca7;border-radius:16px;padding:25px 30px;margin:30px 0;transition:all .3s ease}\n.dynseo-highlight-box:hover{transform:translateY(-3px);box-shadow:0 8px 30px rgba(255,236,167,0.4)}\n.dynseo-highlight-box h4{font-family:'Montserrat',sans-serif;color:#1a1a2e;margin:0 0 12px 0;font-size:1.1rem}\n.dynseo-highlight-box p{margin:0;color:#2c3e50}\n@media(max-width:768px){.dynseo-article h2{font-size:1.5rem}.dynseo-toc ol{grid-template-columns:1fr}.dynseo-feature-grid{grid-template-columns:1fr}}\n<\/style>\n<div class=\"dynseo-article\">\n<div class=\"dynseo-intro\"><pee>title: Communication with a person with Alzheimer&#8217;s: calming phrases vs. those that agitate<\/pee>\n<pee>description: Complete guide to communication with people with Alzheimer&#8217;s: phrases to say and to avoid, emotional validation techniques, tone of voice, non-verbal language, and strategies for calming and caring dialogues.<\/pee>\n<pee>keywords: Alzheimer&#8217;s communication, speaking Alzheimer&#8217;s, calming phrases for Alzheimer&#8217;s, what to say to Alzheimer&#8217;s, Alzheimer&#8217;s dialogue, emotional validation, Alzheimer&#8217;s language<\/pee>\n<pee>[\/META]<\/pee>\n<pee>Alzheimer&#8217;s, communication, phrases, emotional validation, dialogue, caring, language<\/pee>\n<pee>[\/TAGS]<\/pee>\n<pee><em>Reading time: 23 minutes<\/em><\/pee>\n<\/a>\n<pee>&#8220;She doesn&#8217;t understand anything anymore, I repeat the same thing 10 times!&#8221; &#8220;Everything I say annoys her.&#8221; &#8220;I don&#8217;t know how to talk to her anymore.&#8221; &#8220;He told me &#8216;You are not my daughter&#8217;, it broke my heart.&#8221;<\/pee>\n<pee>Communication with a person with Alzheimer&#8217;s is one of the major challenges for caregivers. The usual words no longer work. What seemed trivial becomes a source of conflict. A poorly formulated sentence can trigger agitation, sadness, or aggression. Conversely, the right words soothe, reassure, and create precious moments of connection.<\/pee>\n<pee>This guide gives you the <strong>keys to Alzheimer&#8217;s communication<\/strong>: the phrases to prioritize, those to absolutely avoid, the tone of voice, non-verbal language, and emotional validation techniques for caring and calming exchanges.<\/pee><\/div>\n<nav class=\"dynseo-toc\">\n<div class=\"toc-title\">\ud83d\udccb Table of Contents<\/div>\n<ol>\n<li style=\"border-left:4px solid #ffeca7\"><a href=\"#section-1\">Table of contents<\/a><\/li>\n<li style=\"border-left:4px solid #e73469\"><a href=\"#section-2\">Understanding communication difficulties {#comprendre}<\/a><\/li>\n<li style=\"border-left:4px solid #a9e2e4\"><a href=\"#section-3\">Fundamental principles {#principes}<\/a><\/li>\n<li style=\"border-left:4px solid #5e5ed7\"><a href=\"#section-4\">Phrases that agitate: to AVOID absolutely {#phrases-eviter}<\/a><\/li>\n<li style=\"border-left:4px solid #5268c9\"><a href=\"#section-5\">Phrases that soothe: to PRIORITIZE {#phrases-privilegier}<\/a><\/li>\n<li style=\"border-left:4px solid #ffeca7\"><a href=\"#section-6\">Common situations and good responses {#situations}<\/a><\/li>\n<li style=\"border-left:4px solid #e73469\"><a href=\"#section-7\">Non-verbal language {#non-verbal}<\/a><\/li>\n<li style=\"border-left:4px solid #a9e2e4\"><a href=\"#section-8\">Practical daily tips<\/a><\/li>\n<li style=\"border-left:4px solid #5e5ed7\"><a href=\"#section-9\">Training and tools to improve your communication<\/a><\/li>\n<li style=\"border-left:4px solid #5268c9\"><a href=\"#section-10\">Conclusion: Speak from the heart<\/a><\/li>\n<\/ol>\n<\/nav>\n<section class=\"dynseo-section\">\n<h2 id=\"section-1\">Table of Contents<\/h2>\n<pee>1. <a href=\"#comprendre\" target=\"_blank\">Understanding communication difficulties<\/a><\/pee>\n<pee>2. <a href=\"#principes\" target=\"_blank\">Fundamental principles<\/a><\/pee>\n<pee>3. <a href=\"#phrases-eviter\" target=\"_blank\">Phrases that agitate: to AVOID absolutely<\/a><\/pee>\n<pee>4. <a href=\"#phrases-privilegier\" target=\"_blank\">Phrases that soothe: to PRIORITIZE<\/a><\/pee>\n<pee>5. <a href=\"#situations\" target=\"_blank\">Common situations and good responses<\/a><\/pee>\n<pee>6. <a href=\"#non-verbal\" target=\"_blank\">Non-verbal language<\/a><\/pee><\/section>\n<section class=\"dynseo-section\">\n<h2 id=\"section-2\">Understanding communication difficulties {#comprendre}<\/h2>\n<h3><strong>Why does communication become difficult?<\/strong><\/h3>\n<pee><strong>1. Memory loss<\/strong><\/pee>\n<ul class=\"styled-list\">\n<li><strong>Immediate memory gone<\/strong>: Forgets what has just been said<\/li>\n<li><strong>Difficulty following a conversation<\/strong><\/li>\n<pee><strong>2. Language disorder (aphasia)<\/strong><\/pee>\n<li><strong>Word finding difficulty<\/strong>: Searches for words, cannot find them<\/li>\n<li><strong>Words replaced by others<\/strong> (&#8220;fork&#8221; becomes &#8220;the thing for eating&#8221;)<\/li>\n<li><strong>Incoherent sentences<\/strong> (altered syntax)<\/li>\n<pee><strong>3. Loss of comprehension<\/strong><\/pee>\n<li><strong>Long, complex sentences = incomprehensible<\/strong><\/li>\n<li><strong>Abstract concepts inaccessible<\/strong> (time, money, relationships)<\/li>\n<pee><strong>4. Temporal-spatial disorientation<\/strong><\/pee>\n<li><strong>Doesn&#8217;t know the year, the day<\/strong><\/li>\n<li><strong>Thinks it&#8217;s 1960<\/strong>, at 30 years old<\/li>\n<pee><strong>5. Exaggerated emotions<\/strong><\/pee>\n<li><strong>Disproportionate emotional reactions<\/strong> (crying, anger over details)<\/li>\n<pee><strong>Consequence:<\/strong> &#8220;Normal&#8221; communication no longer works. Adaptation is necessary.<\/pee>\n<\/a><\/section>\n<div class=\"section-divider\">\u25c6 \u25c6 \u25c6<\/div>\n<section class=\"dynseo-section\">\n<h2 id=\"section-3\">Fundamental principles {#principes}<\/h2>\n<h3><strong>1. Simplify<\/strong><\/h3>\n<pee><strong>Short, simple sentences<\/strong> (5-10 words max).<\/pee>\n<pee><strong>One message at a time<\/strong> (no multiple ideas in one sentence).<\/pee>\n<pee><strong>Examples:<\/strong><\/pee>\n<li>&#x274c; &#8220;After finishing your coffee, we will get dressed to go to the doctor at 3 PM.&#8221;<\/li>\n<li>&#x2705; &#8220;Finish your coffee.&#8221; (pause) &#8220;Now, we get dressed.&#8221; (pause) &#8220;We are going to the doctor.&#8221;<\/li>\n<h3><strong>2. Speak slowly<\/strong><\/h3>\n<pee><strong>Allow time<\/strong> for the brain to process information.<\/pee>\n<pee><strong>Pauses between sentences.<\/strong><\/pee>\n<h3><strong>3. Calm, gentle tone of voice<\/strong><\/h3>\n<pee><strong>The tone matters as much (if not more) than the words.<\/strong><\/pee>\n<pee><strong>Soft, reassuring voice<\/strong> (even if repeating for the 10th time).<\/pee>\n<h3><strong>4. Emotional validation<\/strong><\/h3>\n<pee><strong>Do not contradict, do not correct.<\/strong><\/pee>\n<pee><strong>Welcome the emotion<\/strong> (even if based on a false reality).<\/pee>\n<pee><strong>&#8220;I understand that you are worried.&#8221;<\/strong><\/pee>\n<h3><strong>5. Avoid open questions<\/strong><\/h3>\n<pee><strong>Closed questions = easier.<\/strong><\/pee>\n<li>&#x274c; &#8220;What do you want to eat?&#8221; (too broad)<\/li>\n<li>&#x2705; &#8220;Do you want chicken or fish?&#8221; (binary choice)<\/li>\n<h3><strong>6. Use non-verbal language<\/strong><\/h3>\n<pee><strong>Smile, eye contact, gentle gestures.<\/strong><\/pee>\n<pee><strong>Communication is 70% non-verbal<\/strong> (especially in advanced stages).<\/pee><\/section>\n<section class=\"dynseo-section\">\n<h2 id=\"section-4\">Phrases that agitate: to AVOID absolutely {#phrases-eviter}<\/h2>\n<h3><strong>1. Direct contradictions<\/strong><\/h3>\n<pee>&#x274c; <strong>&#8220;No, you are wrong!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;That&#8217;s not true!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;You are talking nonsense!&#8221;<\/strong><\/pee>\n<pee><strong>Why avoid?<\/strong><\/pee>\n<li>Generates frustration, anger<\/li>\n<li>Confrontation = agitation<\/li>\n<li>Feeling of being misunderstood, belittled<\/li>\n<pee><strong>Example:<\/strong><\/pee>\n<pee>Your mother says: &#8220;My mother is coming to pick me up tonight.&#8221;<\/pee>\n<pee>&#x274c; &#8220;But no, your mother has been dead for 30 years!&#8221;<\/pee>\n<pee>\u2192 <strong>Crying, anxiety, feeling of loss<\/strong><\/pee>\n<pee>&#x2705; &#8220;Are you thinking of your mother? You loved her very much.&#8221;<\/pee>\n<pee>\u2192 <strong>Validation of the emotion, calming<\/strong><\/pee>\n<h3><strong>2. Reminders of deficits<\/strong><\/h3>\n<pee>&#x274c; <strong>&#8220;Have you forgotten already?&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;I told you 10 times!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;You never remember anything!&#8221;<\/strong><\/pee>\n<pee><strong>Why avoid?<\/strong><\/pee>\n<li>Guilts<\/li>\n<li>Highlights the disability (loss of self-esteem)<\/li>\n<li>Generates shame, sadness<\/li>\n<pee><strong>Alternative:<\/strong><\/pee>\n<li>Repeat calmly, without reproach<\/li>\n<li>&#8220;I will tell you again: we are going to the doctor.&#8221;<\/li>\n<h3><strong>3. Logical reasoning<\/strong><\/h3>\n<pee>&#x274c; <strong>&#8220;But think a little!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;What you are saying doesn&#8217;t make sense!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;Try to understand!&#8221;<\/strong><\/pee>\n<pee><strong>Why avoid?<\/strong><\/pee>\n<li>The person with Alzheimer&#8217;s has lost the ability for logical reasoning<\/li>\n<li>Asking to &#8220;think&#8221; = asking the impossible<\/li>\n<li>Generates frustration, feeling of failure<\/li>\n<pee><strong>Alternative:<\/strong><\/pee>\n<li>Accept their logic (even if irrational for us)<\/li>\n<li>Accompany, do not reason<\/li>\n<h3><strong>4. Test questions<\/strong><\/h3>\n<pee>&#x274c; <strong>&#8220;Do you know what day it is?&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;Do you remember me?&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;What is my name?&#8221;<\/strong><\/pee>\n<pee><strong>Why avoid?<\/strong><\/pee>\n<li>Sets up for failure (they do not know)<\/li>\n<li>Humiliation<\/li>\n<li>Anxiety<\/li>\n<pee><strong>Alternative:<\/strong><\/pee>\n<li>Give the information directly<\/li>\n<li>&#8220;Today is Monday.&#8221;<\/li>\n<li>&#8220;It&#8217;s me, [First Name], your daughter.&#8221;<\/li>\n<h3><strong>5. Abrupt commands<\/strong><\/h3>\n<pee>&#x274c; <strong>&#8220;Hurry up!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;Stop that right now!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;Do what I say!&#8221;<\/strong><\/pee>\n<pee><strong>Why avoid?<\/strong><\/pee>\n<li>Aggressive tone = defensive reaction<\/li>\n<li>Pressure = stress<\/li>\n<li>Can trigger aggression<\/li>\n<pee><strong>Alternative:<\/strong><\/pee>\n<li>Calm, inviting tone<\/li>\n<li>&#8220;We will go slowly.&#8221;<\/li>\n<li>&#8220;Come, we will do this together.&#8221;<\/li>\n<h3><strong>6. Negations<\/strong><\/h3>\n<pee>&#x274c; <strong>&#8220;No, we are not going out!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;Don&#8217;t touch that!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;Don&#8217;t worry!&#8221;<\/strong> (paradox: saying &#8220;don&#8217;t worry&#8221; \u2192 reinforces worry)<\/pee>\n<pee><strong>Why avoid?<\/strong><\/pee>\n<li>The brain processes negations poorly<\/li>\n<li>Hears &#8220;worry&#8221;, &#8220;touch&#8221;, &#8220;go out&#8221; (and not the &#8220;don&#8217;t&#8230;&#8221;)<\/li>\n<pee><strong>Alternative:<\/strong><\/pee>\n<li>Positive formulations<\/li>\n<li>&#8220;We stay here, it&#8217;s nice.&#8221;<\/li>\n<li>&#8220;Look at this instead.&#8221; (distraction)<\/li>\n<li>&#8220;Everything is fine.&#8221; (instead of &#8220;don&#8217;t worry&#8221;)<\/li>\n<h3><strong>7. Infantilizations<\/strong><\/h3>\n<pee>&#x274c; <strong>&#8220;Come on, be good!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;It&#8217;s bedtime!&#8221;<\/strong><\/pee>\n<pee>&#x274c; <strong>&#8220;Well done, you are a good boy!&#8221;<\/strong> (kindergarten tone)<\/pee>\n<pee><strong>Why avoid?<\/strong><\/pee>\n<li>Humiliation (remains an adult)<\/li>\n<li>Loss of dignity<\/li>\n<li>Can generate anger<\/li>\n<pee><strong>Alternative:<\/strong><\/pee>\n<li>Respectful adult language<\/li>\n<li>&#8220;It&#8217;s time to rest.&#8221;<\/li>\n<li>&#8220;Thank you for your help.&#8221;<\/li>\n<\/section>\n<div class=\"section-divider\">\u25c6 \u25c6 \u25c6<\/div>\n<section class=\"dynseo-section\">\n<h2 id=\"section-5\">Phrases that soothe: to PRIORITIZE {#phrases-privilegier}<\/h2>\n<h3><strong>1. Emotional validation<\/strong><\/h3>\n<pee>&#x2705; <strong>&#8220;I understand.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;You are right to be worried.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;That must be difficult for you.&#8221;<\/strong><\/pee>\n<pee><strong>Why does it work?<\/strong><\/pee>\n<li>Recognizes the emotion (even if the cause is irrational)<\/li>\n<li>Feeling of being heard, understood<\/li>\n<li>Soothes<\/li>\n<pee><strong>Example:<\/strong><\/pee>\n<pee>Your father: &#8220;My wallet was stolen!&#8221;<\/pee>\n<pee>&#x2705; &#8220;That&#8217;s annoying, it must worry you. We will look for it together.&#8221; (then distraction)<\/pee>\n<h3><strong>2. Reassurance<\/strong><\/h3>\n<pee>&#x2705; <strong>&#8220;I am here, everything is fine.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;You are safe.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;We are taking care of you.&#8221;<\/strong><\/pee>\n<pee><strong>Why does it work?<\/strong><\/pee>\n<li>Reassures about presence (frequent separation anxiety)<\/li>\n<li>Feeling of safety<\/li>\n<li>Soothes fear<\/li>\n<h3><strong>3. Simple affirmative phrases<\/strong><\/h3>\n<pee>&#x2705; <strong>&#8220;It&#8217;s mealtime.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;We are going for a walk.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;Here is your coat.&#8221;<\/strong><\/pee>\n<pee><strong>Why does it work?<\/strong><\/pee>\n<li>Clear, direct<\/li>\n<li>No confusion<\/li>\n<li>Indicates what will happen (reassuring)<\/li>\n<h3><strong>4. Offer simple choices<\/strong><\/h3>\n<pee>&#x2705; <strong>&#8220;Do you want tea or coffee?&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;Are we going to the park or the garden?&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;Do you want to wear the blue sweater or the red one?&#8221;<\/strong><\/pee>\n<pee><strong>Why does it work?<\/strong><\/pee>\n<li>Preserves autonomy (feeling of control)<\/li>\n<li>Binary choice = easy<\/li>\n<li>Avoids refusal (because involved in decision)<\/li>\n<h3><strong>5. Compliments, gratitude<\/strong><\/h3>\n<pee>&#x2705; <strong>&#8220;Thank you for your help.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;You look very elegant today.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;It was delicious.&#8221; (even if she didn&#8217;t cook)<\/strong><\/pee>\n<pee><strong>Why does it work?<\/strong><\/pee>\n<li>Values<\/li>\n<li>Reinforces self-esteem<\/li>\n<li>Creates a positive moment<\/li>\n<h3><strong>6. Evocation of positive memories<\/strong><\/h3>\n<pee>&#x2705; <strong>&#8220;Do you remember when we went to the sea?&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;Look at this photo, it was a beautiful day.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;Tell me about your wedding.&#8221;<\/strong><\/pee>\n<pee><strong>Why does it work?<\/strong><\/pee>\n<li>Old memory preserved (distant memories accessible)<\/li>\n<li>Moment of connection<\/li>\n<li>Pleasure, positive nostalgia<\/li>\n<h3><strong>7. Gentle humor<\/strong><\/h3>\n<pee>&#x2705; <strong>&#8220;We make a good team!&#8221;<\/strong> (after successfully doing something together)<\/pee>\n<pee>&#x2705; <strong>&#8220;What a beautiful sunny day!&#8221;<\/strong> (even if cloudy &#8211; if she is happy)<\/pee>\n<pee><strong>Why does it work?<\/strong><\/pee>\n<li>Lightens the atmosphere<\/li>\n<li>Smile = calming<\/li>\n<li>Emotional connection<\/li>\n<\/section>\n<section class=\"dynseo-section\">\n<h2 id=\"section-6\">Common situations and good responses {#situations}<\/h2>\n<h3><strong>Situation 1: &#8220;I want to go home&#8221;<\/strong> (while she is at home)<\/h3>\n<pee>&#x274c; &#8220;But you ARE at home, stop!&#8221;<\/pee>\n<pee>&#x2705; <strong>&#8220;Are you thinking of your house? Where was it?&#8221;<\/strong> (validation, then distraction)<\/pee>\n<pee>&#x2705; <strong>&#8220;We will go there soon. In the meantime, shall we have a coffee?&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;You felt good there. Tell me about it.&#8221;<\/strong><\/pee>\n<h3><strong>Situation 2: &#8220;Where is my mother?&#8221;<\/strong> (deceased)<\/h3>\n<pee>&#x274c; &#8220;Your mother has been dead for 20 years!&#8221;<\/pee>\n<pee>&#x2705; <strong>&#8220;Do you miss your mother? You loved her very much.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;Tell me about her, what was she like?&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;She is busy right now, she will come later.&#8221;<\/strong> (therapeutic lie, avoids pain)<\/pee>\n<h3><strong>Situation 3: Refuses to wash<\/strong><\/h3>\n<pee>&#x274c; &#8220;You need to wash, you smell bad!&#8221;<\/pee>\n<pee>&#x2705; <strong>&#8220;We will feel better after a shower.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;Do you want to wash now or after coffee?&#8221;<\/strong> (choice)<\/pee>\n<pee>&#x2705; <strong>&#8220;I will help you, it will be pleasant.&#8221;<\/strong> (reassuring tone)<\/pee>\n<h3><strong>Situation 4: Accuses of theft<\/strong><\/h3>\n<pee>&#x274c; &#8220;No one stole from you, you lose everything!&#8221;<\/pee>\n<pee>&#x2705; <strong>&#8220;It&#8217;s annoying not to find it. Shall we look together?&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>&#8220;Where did you see it last?&#8221;<\/strong> (involvement)<\/pee>\n<pee>&#x2705; Then distraction: <strong>&#8220;Here, look at this photo.&#8221;<\/strong><\/pee>\n<h3><strong>Situation 5: Does not recognize you<\/strong><\/h3>\n<pee>&#x274c; &#8220;But yes, it&#8217;s me, your daughter!&#8221;<\/pee>\n<pee>&#x2705; <strong>&#8220;I am [First Name], I am here to help you.&#8221;<\/strong> (do not insist on family link)<\/pee>\n<pee>&#x2705; <strong>Smile, gentle tone<\/strong> (even if hurtful for you)<\/pee>\n<pee>&#x2705; <strong>Continue to be present, caring<\/strong> (emotional link remains, even if not recognized)<\/pee>\n<h3><strong>Situation 6: Repeats the same question 10 times<\/strong><\/h3>\n<pee>&#x274c; &#8220;I already answered you!&#8221;<\/pee>\n<pee>&#x2705; <strong>Respond calmly each time<\/strong>, as if it were the first<\/pee>\n<pee>&#x2705; <strong>Or write the answer<\/strong> on a paper, give it (can read and reread)<\/pee>\n<h3><strong>Situation 7: Wants impossible things<\/strong> (&#8220;I want to go to work&#8221;)<\/h3>\n<pee>&#x274c; &#8220;You have been retired for 20 years!&#8221;<\/pee>\n<pee>&#x2705; <strong>&#8220;Did you like your job? What did you do?&#8221;<\/strong> (validation, evocation)<\/pee>\n<pee>&#x2705; <strong>&#8220;Today is your day off.&#8221;<\/strong><\/pee>\n<pee>&#x2705; <strong>Distraction<\/strong>: &#8220;We have something else to do together.&#8221;<\/pee><\/section>\n<div class=\"section-divider\">\u25c6 \u25c6 \u25c6<\/div>\n<section class=\"dynseo-section\">\n<h2 id=\"section-7\">Non-verbal language {#non-verbal}<\/h2>\n<h3><strong>Why is it crucial?<\/strong><\/h3>\n<pee><strong>In advanced stages, the person no longer understands words<\/strong>, but <strong>feels the emotions<\/strong> conveyed by non-verbal.<\/pee>\n<pee><strong>Rule: 70% of communication = non-verbal.<\/strong><\/pee>\n<h3><strong>The right gestures<\/strong><\/h3>\n<pee><strong>1. Eye contact<\/strong><\/pee>\n<li>Get down to their level (squat if they are sitting)<\/li>\n<li>Kind, gentle gaze<\/li>\n<pee><strong>2. Smile<\/strong><\/pee>\n<li>Even forced, the smile calms<\/li>\n<pee><strong>3. Tone of voice<\/strong><\/pee>\n<li>Calm, gentle, reassuring (more important than the words themselves)<\/li>\n<pee><strong>4. Gentle touch<\/strong><\/pee>\n<li>Hand on shoulder, hand in hand (if accepted)<\/li>\n<li>Stroke on the arm<\/li>\n<pee><strong>5. Slow, open gestures<\/strong><\/pee>\n<li>No abrupt gestures (interpreted as aggression)<\/li>\n<pee><strong>6. Physical proximity<\/strong><\/pee>\n<li>Stay close (reassures), but respect personal space (if they step back, do not force)<\/li>\n<h3><strong>The gestures to avoid<\/strong><\/h3>\n<pee>&#x274c; <strong>Crossing arms<\/strong> (closure)<\/pee>\n<pee>&#x274c; <strong>Pointing finger<\/strong> (accusatory)<\/pee>\n<pee>&#x274c; <strong>Sudden, quick gestures<\/strong><\/pee>\n<pee>&#x274c; <strong>Speaking while looking away<\/strong> (feeling of being ignored)<\/pee>\n<pee>&#x274c; <strong>Touching without warning<\/strong> (can scare)<\/pee><\/section>\n<section class=\"dynseo-section\">\n<h2 id=\"section-8\">Practical daily tips<\/h2>\n<h3><strong>1. Mentally prepare<\/strong><\/h3>\n<pee><strong>Before interacting<\/strong>: Breathe, calm down (if angry, it transmits).<\/pee>\n<h3><strong>2. Calm environment<\/strong><\/h3>\n<pee><strong>Turn off TV, radio<\/strong> (background noise = confusion).<\/pee>\n<pee><strong>No multiple conversations<\/strong> (one person speaks at a time).<\/pee>\n<h3><strong>3. Use visual aids<\/strong><\/h3>\n<pee><strong>Show while talking<\/strong>:<\/pee>\n<li>&#8220;Here is your jacket&#8221; (while holding it)<\/li>\n<li>&#8220;We are eating&#8221; (while showing the plate)<\/li>\n<h3><strong>4. Allow time<\/strong><\/h3>\n<pee><strong>No pressure<\/strong>: Allow time to respond, react (slow processing).<\/pee>\n<h3><strong>5. Adapt continuously<\/strong><\/h3>\n<pee><strong>What works today<\/strong> may not work tomorrow (evolution of the disease).<\/pee>\n<pee><strong>Flexibility, creativity.<\/strong><\/pee><\/section>\n<div class=\"section-divider\">\u25c6 \u25c6 \u25c6<\/div>\n<section class=\"dynseo-section\">\n<h2 id=\"section-9\">Training and tools to improve your communication<\/h2>\n<pee><strong>Communicating with a person with Alzheimer&#8217;s can be learned.<\/strong><\/pee>\n<pee><strong>Our <a href=\"https:\/\/www.dynseo.com\/en\/courses\/alzheimers-disease-understanding-the-disease-and-finding-solutions-for-everyday-life\/\" target=\"_blank\">Alzheimer training<\/a> teaches you:<\/strong><\/pee>\n<li>Emotional validation techniques<\/li>\n<li>Management of difficult situations<\/li>\n<li>Adapted non-violent communication<\/li>\n<li>Practical exercises<\/li>\n<pee><strong>EDITH promotes communication:<\/strong><\/pee>\n<li>Shared activity (playing together = moment of connection)<\/li>\n<li>Stimulates language (word games, picture games)<\/li>\n<li>Creates positive moments (success, pride)<\/li>\n<pee><strong><a href=\"https:\/\/www.dynseo.com\/en\/using-scarlett-to-help-people-suffering-from-alzheimers-disease\/\" target=\"_blank\">Free guide<\/a>:<\/strong> Practical communication tips.<\/pee><\/section>\n<section class=\"dynseo-section\">\n<h2 id=\"section-10\">Conclusion: Speak from the heart<\/h2>\n<pee>Communication with a person with Alzheimer&#8217;s is no longer a matter of rational words, but of <strong>emotions, validation, caring<\/strong>. The right phrases soothe, reassure, create bridges. The wrong ones agitate, hurt, isolate.<\/pee>\n<pee><strong>The keys:<\/strong><\/pee>\n<pee>1. &#x2705; Validate emotions (do not contradict)<\/pee>\n<pee>2. &#x2705; Short, simple, positive phrases<\/pee>\n<pee>3. &#x2705; Calm, gentle tone of voice<\/pee>\n<pee>4. &#x2705; Caring non-verbal language<\/pee>\n<pee>5. &#x2705; Infinite patience<\/pee>\n<pee><strong>Every word counts. Every smile counts. Every outstretched hand counts. Speak from the heart, not with reason. Your loved one will hear you.<\/strong><\/pee>\n<pee><strong>DYNSEO resources for calming communication:<\/strong><\/pee>\n<li><a href=\"https:\/\/www.dynseo.com\/en\/courses\/alzheimers-disease-understanding-the-disease-and-finding-solutions-for-everyday-life\/\" target=\"_blank\">Alzheimer Training: Mastering Communication<\/a><\/li>\n<li>EDITH: Moments of Shared Connection<\/li>\n<li><a href=\"https:\/\/www.dynseo.com\/en\/using-scarlett-to-help-people-suffering-from-alzheimers-disease\/\" target=\"_blank\">Free Guide<\/a><\/li>\n<\/ul>\n<p><\/a><\/p>\n<pee><em>Words hurt or heal. Choose them with love. Your loved one will feel it, even if they no longer understand.<\/em><\/pee><\/section>\n<\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<p>[et_pb_code]<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What are the main communication challenges when speaking with someone who has Alzheimer's?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The main challenges include repetitive conversations, increased agitation from certain phrases, difficulty being understood, and situations where the person may not recognize family members. Usual words no longer work effectively, and what seemed trivial can become a source of conflict. A poorly formulated sentence can trigger agitation, sadness, or aggression.\"}},{\"@type\":\"Question\",\"name\":\"What types of phrases should be absolutely avoided when communicating with someone with Alzheimer's?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Phrases that agitate and should be avoided include correcting their memory, arguing about reality, using complex instructions, or saying things like 'You don't remember' or 'That's not true.' These phrases can cause distress and confusion, making communication more difficult and potentially triggering negative emotions.\"}},{\"@type\":\"Question\",\"name\":\"What are some calming phrases that should be prioritized when talking to someone with Alzheimer's?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Calming phrases should be simple, reassuring, and validating. Focus on emotional validation, use their name, speak slowly and clearly, and offer comfort. 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Instead, go along with their reality while providing comfort and reassurance. Focus on the emotional connection rather than factual accuracy. Use gentle redirection, validate their feelings, and maintain a calm, loving presence. Remember that the goal is to provide comfort and reduce distress.\"}}]}<\/script>[\/et_pb_code]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>title: Communication with a person with Alzheimer&#8217;s: calming phrases vs. those that agitate description: Complete guide to communication with people with Alzheimer&#8217;s: phrases to say and to avoid, emotional validation techniques, tone of voice, non-verbal language, and strategies for calming and caring dialogues. keywords: Alzheimer&#8217;s communication, speaking Alzheimer&#8217;s, calming phrases for Alzheimer&#8217;s, what to say [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":116414,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[2915,3346],"tags":[],"class_list":["post-465750","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-les-conseils-des-coachs","category-unkategorisiert"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Communication with a person with Alzheimer&#039;s: calming phrases vs those that agitate - DYNSEO - Educational apps &amp; 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