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FREQUENTLY ASKED QUESTIONS

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Find out everything about the educational program COCO THINKS and COCO MOVES 

ANY QUESTIONS?

Can I try it before subscribing?

Of course! You can try the app for free for a week. You just have to download the Coco app on your smartphone or tablet, on both Android and Apple devices. After a week, the app is automatically blocked and will offer you to subscribe.  Click here to see the different subscription plans for our educational program, Coco.

Are you there if I need any help?

Always! Our customer service is here to help you. You can send us an email at coco@dynseo.com, and if you need technical assistance you can schedule a meeting with us and we will call you!

Is my personal data safe?

Yes, yes and yes! It is very important to us. We keep everything very safe. Your data remains with us and will never be sold or given to anybody. We use, anonymously, game scores for each game to adapt their levels of difficulty and create stimulating educational games!

I am afraid my child will spend too much on his tablet, what can I do?

You read our minds! It is exactly why we developed the “Coco’s sport break” feature. After 15 minutes of game time, Coco will urge your child to take a break from screens and do different physical exercises with Coco.

You will see, he will forget all about the screen and do some sport, unwind before getting back to Coco’s educational games.

On the “Coco moves” mode, you can hide games that would put your child in difficulty, by pressing the game icon for a long time.

How many profiles can I create?

If you have 2 or more children, you can create up to 3 profiles but you can also use this opportunity to make them discover our 2-player games!

If you want to create more profiles, fill out this request form to know more about our offers for professional use such as institutions.

Can we play offline?

Of course, you can play with all the Coco games without Internet. It’s realy practical whenever you are travelling.

You only need Internet to update the app and discover new games and features!

Is the COCO THINKS and COCO MOVES program adapted for special needs children?

Yes again! Coco is perfectly adapted for special need children. We follow everyday children with autism, children with learning or developmental disorder such as dyslexia, dysphasia, dyspraxia or with other cognitive disorder.

Each game has 3 levels of difficulty to allow the children to progress at their own pace.

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