FREQUENTLY ASKED QUESTIONS
Find out everything about our brain training program, SCARLETT
ANY QUESTIONS?
Can I try it before subscribing?
Of course! You can try the app for free for a week. You just have to download the Scarlett app on your smartphone or tablet, on both Android and Apple devices.
After a week, the app is automatically blocked and will offer you to subscribe.
Can we play offline?
Of course, you can play with all the Scarlett games without Internet.
You only need Internet to update the app and discover new games and features!
Are you there if I need any help?
Always! Our customer service is here to help you. You can send us an email at coco@dynseo.com, and if you need technical assistance you can schedule a meeting with us and we will call you!
Is my personal data safe?
Yes, it is very important to us. We keep everything very safe. Your data remains with us and is only used internally. You can read here our Terms of Use. We use, anonymously, game scores for each game to adapt their levels of difficulty and create stimulating games.
How many profiles can I create?
If you have 2 or more people want to use the games, you can create up to 3 profiles but you can also use this opportunity to discover our 2-player games!
If you want to create more profiles, fill out this request form to know more about our offers for professional use such as institutions, for an unlimited amount of profile creation.
Are the games adapted for seniors with cognitive disorders or suffering from Alzheimer's disease?
Yes of course! The Scarlett program is especially adapted for seniors who need special care. We follow everyday people suffering from cognitive disorders, Alzheimer’s, Parkinson’s, dementia and autism.
Each game has 3 levels of difficulty, and the first level is really easy. Moreover, our team is always here to help with adapting your training as much as possible!
