Refusal of care: understanding, negotiating, and respecting — a gentle and ethical approach

When a person with dementia, cognitive impairment, or simply a strong sense of autonomy refuses care—whether it's personal hygiene, meals, medication, or daily activities—it can be one of the most challenging and emotionally charged situations for caregivers and health professionals alike. This online training course is designed to help you understand the roots of care refusal, communicate more effectively, and develop ethical, person-centred strategies that respect dignity while ensuring safety and well-being.

Who Is This Training For?

This course is ideal for family caregivers, nursing staff, care home workers, occupational therapists, nurses, psychologists, social workers, and anyone supporting people with dementia, Alzheimer's, or other cognitive conditions. Whether you work in a care home, hospital, home care setting, or support a loved one at home, this training will equip you with practical tools and compassionate approaches to manage refusal of care.

What You Will Learn

Through clear, professionally produced video lessons, you will explore the psychological, emotional, and neurological reasons behind care refusal. The training covers:

• Understanding the person's perspective: fear, loss of control, confusion, sensory discomfort
• Communication techniques that reduce conflict and build trust
• Adapting your approach to the individual's cognitive abilities and personality
• Practical negotiation strategies and timing adjustments
• Ethical considerations: balancing autonomy, safety, and dignity
• Real-world case studies and situations you may encounter daily

How It Works

This is a 100% online, self-paced training course you can complete whenever suits you best. Once you enrol, you gain lifetime access to all video content, so you can revisit lessons anytime. At the end, you'll receive a certificate of completion to demonstrate your professional development.

Why Choose DYNSEO?

DYNSEO is a French company with 13 years of expertise in cognitive health, trusted by thousands of families, care homes, and health professionals across Europe. As a Qualiopi-certified training provider, we meet the highest quality standards for professional education. Our courses are designed to be practical, empathetic, and immediately applicable in your daily work or caregiving role.

Invest in your skills and confidence. Learn to turn refusal into dialogue, and conflict into cooperation—with respect at the heart of every interaction.